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Take a look at our frequently asked questions

Find out what other customers have asked about Banqup.


What is Banqup?

Banqup is the simplest and smartest digital administration tool. Banqup simplifies administration and finance by enabling businesses to manage all their administration, invoicing and payments on a single digital platform. With Banqup, companies spend less time on admin and invoicing, and more time on making their business thrive.

Whom is Banqup for?

Banqup is designed for SMEs, micro-enterprises, the self-employed and freelancers. With Banqup, these companies no longer have to worry about paper financial documents and can easily transition to digital management. Banqup is a simple and intelligent solution that saves businesses time by providing the right functional tools to manage admin and financial processes all in one digital place.

And when you give your accountant or bookkeeper access to your financial records, you can be sure they have all the information they need to manage your tax returns.

What does Banqup mean for my business?

Banqup means having the tools to manage administrative and financial processes via one digital solution.

Businesses no longer need physical paper documents, and they no longer need to input their data and manage their finances in multiple places. Banqup provides a clear overview of all incoming and outgoing finances, which means less time spent consolidating finances and more time for your business to thrive.

Additionally, with the payment functionality, you can add a payment button to your invoices, which means that your business will receive payments even faster.

How does Banqup work?

Simply send your invoices, receipts and financial documents to your Banqup platform. Either by e-mail, by drag & drop or by taking a photo on your smartphone. Find out more about the different upload methods in our video blog.

Banqup's Optical Character Recognition (OCR) technology then converts the text and data on your financial documents into digital files. This not only reduces data entry, but also means your documents become digital. Provide your accountant or tax advisor with access to your digital documents for even more ease, and pay your invoices directly in the Banqup platform.

You can also create electronic invoices in minutes with Banqup! Learn how to set up and create your invoices in Banqup in this blog post.

Do I need prior knowledge of digital administration software before I start?

Not at all! Banqup is an easy solution to set up and use, perfect for businesses whether they have extensive knowledge of digital administration or none at all. Take a look at our guides and blog for extra support.

How do I sign up to Banqup?

Signing up to Banqup is easy. See our beginner's guide for step-by-step instructions on how to get started.

How do I allow my tax advisor or accountant to access my Banqup account?

Banqup makes it easy to share documents with your tax advisor or accountant. You can choose to give them access to all your documents and financial information, or you can choose to share individual documents.

Take a look at our blog'How to share documents with your tax advisor or accountant' to understand the process.

Is Banqup difficult to set up and use?

Not at all! Banqup is a simple solution to set up and use, perfect for businesses that have either limited or no knowledge of digital administration. Take a look at our support guides and blog for extra help.

What is OCR technology?

OCR stands for Optical Character Recognition and is a technique used to electronically extract data from PDFs or images. In this process, sometimes called text recognition, invoices and documents are scanned by Banqup and the data is extracted from there.

Banqup always uses automatic OCR, which is included by default in all subscriptions. Banqup also has a manual OCR for 100% invoice recognition, for which the Banqup-Premium subscription is required.


How much does Banqup cost?

Take a look at our pricing page to understand the different options and prices of Banqup.

Does Banqup offer a free trial?

While Banqup does not offer a trial, we do offer a free subscription as part of our pricing structure. All details are listed on our pricing page.


What if I need a quick solution to my concern?

Of course! We have an extensive public knowledge base with articles that will guide you through any problem with Banqup. If you do not find what you are looking for, do not hesitate to contact Banqup's support team at help@banqup.de.

Is support included in every subscription?

Yes, of course. Not only can you view Banqup online guides and blogs, but you can also contact Banqup customer support to help you with any questions you may have. Visit the support page to see your support options.

How can I reach Banqup support?

There are many ways to reach Banqup customer service. For example, you can write us an email, or fill out an inquiry form on our support page. Take a look at the support page for all your options.

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Even more Banqup support

Take a look at other ways your business or tax firm can get additional support from Banqup.

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Start managing your administration and finances easily and smartly with Banqup digital management. Activate your account today.

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